Refund policy

Right of Withdrawal

Right to withdraw

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

If several goods ordered together are delivered separately, the withdrawal period begins on the day you receive the last item.

To exercise your right of withdrawal, you must inform us:

ArScents
Owner: Arseniy Chupin
Göteborger Straße 1
28719 Bremen
Germany
Email: arscents7@gmail.com

by means of a clear statement, for example by email or letter, of your decision to withdraw from this contract.

You may use the model withdrawal form below, but its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery method offered by us, without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal.

We will generally use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you inform us of the withdrawal.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Statutory exceptions

The statutory exceptions to the right of withdrawal under Section 312g of the German Civil Code (BGB) apply where their respective legal requirements are actually met.

Model withdrawal form

If you wish to withdraw from the contract, you may send us the following information:

To:

ArScents
Arseniy Chupin
Göteborger Straße 1
28719 Bremen
Germany
Email: arscents7@gmail.com

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Date:

Signature of consumer(s) – only if this form is submitted on paper: