Here you’ll find the most important answers about our fragrance samples, sets and shipping.
What is an ArScents fragrance sample?
You receive the selected fragrance in a smaller decant so you can properly test it before buying a full bottle.
Are the fragrances authentic?
Yes. Our samples are decanted from the original fragrances we offer. ArScents sells smaller decants and is not the manufacturer of the respective perfumes.
Does the product photo show the bottle I will receive?
No. Product photos may show the manufacturer's original bottle to help identify the fragrance. You receive an independently decanted ArScents sample in your chosen size, not the manufacturer's bottle. ArScents is independent of the fragrance brand.
Which sizes are available?
For individual fragrance samples, depending on the product, you can choose between 2 ml, 3 ml, 5 ml and 10 ml. How long a size lasts depends on how much you spray and on the atomizer used.
What is the difference between a Discovery Set and a Mystery Box?
A Discovery Set contains four fixed fragrances listed in the product description. A Mystery Box contains four surprise fragrances selected for you, so the assortment can vary.
Where does ArScents ship?
Checkout is currently available for delivery addresses in Germany only. Standard shipping within Germany is €5 and is free for orders of €50 or more.
Can I order from the Netherlands or another country?
International shipping is available by individual request only. Add your preferred fragrances and sample sizes to your cart, then email a screenshot or item list and your destination country to arscents7@gmail.com. We normally respond within 24 hours and check whether a suitable, legally permitted shipping option is available. Shipping abroad and the final price can only be confirmed after this review. Please do not place an order with a German delivery address for a shipment intended for another country.
Can I return or cancel my order?
You can find the applicable conditions on our “Cancellation & Returns” page. The rules published there are the ones that apply.
How can I contact ArScents?
If you have a question about a product or order, use the contact options in the shop. For order-related questions, please include your order number where possible.